Patient & Visitors

Patient & Family Right

OUR PATIENTS AND THEIR FAMILIES HAVE THE RIGHT TO

1. HEALTH CARE AND HUMAN TREATMENT

 1.1. Access to competent health care and treatment regardless of age, sex, ethnic origin, religion, political affiliation, economic status or social class.
 1.2. Be treated with care, consideration, respect and dignity.
 1.3. Receive drugs which are complied with the acceptable standards in terms of quality, efficacy and safety as determined by the Drug Control Authority of Malaysia.
 1.4. Receive prompt emergency first aid treatment.
 1.5. Be interviewed and examined in surroundings designed to ensure reasonable privacy and shall have the right to be chaperoned during any physical examination or treatment, except in cases of emergency where such conditions may not be possible.
 1.6. A child admitted to hospital shall, whenever possible, have the right to the company of a parent or guardian.

2. CHOICE OF CARE

 2.1. Obtain a second opinion at any time.
 2.2. Know the investigations being conducted the results of these investigations and a copy of the medical reports and have they explained.
 2.3. Authorize in writing to another health professional to obtain a copy of medical report.
 2.4. Be treated at a hospital of choice and to be referred to a consultant of choice.
 2.5. Accept or refuse a recommended treatment and be discharged at own risk.

3. ACCEPTABLE SAFETY

 3.1. A clear, concise explanation in lay terms of the proposed procedure and of any available alternative procedure before receiving the treatment or procedure.
 3.2. Obtain explanation and information on significant risks side-effects, or after-effects, problems relating to recuperation and likelihood of success.

4. ADEQUATE INFORMATION AND CONSENT

 4.1. Know the identity and professional status of the individual providing service and to know which health professional is primarily responsible for the patient's care.
 4.2. Obtain information regarding all aspects of medication, including the right to :
  4.2.1. Adequate and understandable information on pre scribed and purchased medicines.
  4.2.2. The convenient access to medicines.
  4.2.3. Choose among competitive products.
  4.2.4. The most effective and safe medicine.
 4.3. All medicines shall be labelled, and shall be include the International Non-proprietary Name (INN) of the medicine, the dosage and how often the medicine has to be taken. In addition, the patient shall be informed about medication, including the following :
  4.3.1. Purpose of the medicine.
  4.3.2. Possible side effects.
  4.3.3. Avoidance of any food, alcoholic beverages or other drugs.
  4.3.4. Duration necessary of any medication prescribed measures to be taken if a dose is forgotten of if an overdose is taken.
 4.4. Obtain an itemized account with proper explanation.
 4.5. Be consulted about any decision to discharge or transfer the patient to another facility.
 4.6. Where it is appropriate shall be given about self-care, drugs administration, special precautions, which may be necessary of desirable, and the assistance of special associations, facilities, aids or appliances which may be of assistance.
 4.7. Be consented before any procedure is carried out and in the case of a minor the consent shall first be obtained from the parent or guardian. If a patient is unconscious and a delay would be dangerous, a doctor is entitled to carry out any necessary treatment or operation.
 4.8. Be consented for the inclusion of patient in any study is given adequate information related to the study. In the case of a child the informed consent shall be obtained from the parent or guardian.
 4.9. Confidentiality of their record, unless :
  4.9.1. The authorize the disclosure in writing
  4.9.2. The information is requiring for legal process.

5. REDRESS OF GRIEVANCES

 5.1. Access to appropriate grievance mechanisms.
 5.2. To voice their complaint about the healthcare and to have such complaints investigated and receive a full response on such investigations

6. PARTICIPATION AND REPRESENTATION

 6.1. Participate in decision-making affecting the patient's health:
  6.1.1. With the health professionals and personnel involved in direct healthcare.
  6.1.2. Through consumer and community representation in planning and evaluating the system of health services, the types and qualities of service and the conditions under which health services are or were delivered.

7. HEALTH EDUCATION

 7.1. Seek and obtain advice with regards to preventive and curative medicine, and rehabilitation to maintain or regain good health and healthy lifestyle.

8. A HEALTHY ENVIRONMENT

 8.1. A healthy and safe environment that is conductive to good health

PATIENT'S RESPONSIBILITIES

In ensuring our patients receive the best possible health care service at our hospital, we expect our patients will do their best to meet the following responsibilities during their stay at the hospital or during their visit at the clinic.
The patient shall:

1. Ensure that he or she knows and understands what patient's rights are and shall exercise those rights responsibly and reasonably.
2. Provide accurate and complete information which the health professional requires about his or her health and ability to pay for health services.
3. Inform the health professional if he or she is currently consulting with or under the care of another health professional or provider of traditional health care in connection with the same complaint or any other complaint.
4. Keep appointments and shall inform the health professional if unable to do so.
5. Understand his or her diagnosis, treatment and prognosis including after-discharge care. The patient shall insist upon explanations until adequately informed and consult with all relevant persons before reaching the decision.
6. Accept all the consequences of the patient's own informed decision.
7. Establish a stable relationship with and follow the treatment determined by the health professional primarily responsible for the patient's care.
8. Conduct him or her so as not to interface with the well-being or rights of other patients or providers of health care.
9. Observe all the rules and regulations of the hospital. Accept and comply with all preventive measures sanctioned by law.
10. Safeguard any belonging that they have decided to keep in their possession after they have been admitted.
11. Accountable for the payment of the services provided by the hospital as applicable.
12. Show respect and to be courteous to doctors and hospital's staff.

ORGAN DONATION

1. Organ donation service is not available at KPJ PasirGudang Specialist Hospital, however, the hospital management fully support the patient and family members who wish to donate organs and tissues for transplant or research objectives.
2. Organ Donation Policies is kept in ICU and A & E as patient referrals. Head nurses will help patients and families who intend to donate their organs.
3. Head nurses working in ICU / officer on duty will assist and facilitate the process of organ donation.
4. KPJ PasirGudang Management will take the necessary steps to facilitate the process if necessary.

Facilities & Services

The hospital has 136 beds and offers a comprehensive range of facilities

  • 24-Hours Accident and Emergency Services
  • 24-Hours Ambulance Services
  • Computerised Tomography Scanner ( 16 Slice CT-Scan)
  • General X-Ray Services
  • Magnetic Resonance Imaging Scanner (MRI)
  • Ultrasonography
  • Endoscopy facilities
  • ICU/HDU
  • Special Diagnostic Centre
  • Laboratory Services
  • Nursery & Delivery Suites
  • Medical and Surgical Wards
  • Operation Theatres
  • Pharmacy
  • Physiotherapy Centre
  • Mammogram Procedure

Level 5 Consultant Clinics :

  • Orthopedic, Traumatology & Arthroplasty Surgeon
  • Orthopedic & Advanced Trauma Surgeon
  • General Surgery
  • Physician (Internal Medicine & Gastroenterology)
  • Physician (Internal Medicine & Respiratory
  • Otolaryngology ENT, Head & Neck Surgery
  • Obstetrics & Gynecology
  • Pediatrics

Other Clinical Disciplines :

  • Anesthesiology
  • Radiology
  • Dietary

Room Rates
Type of Room Rates
VIP Suite
RM 500.00
Single Deluxe RM 350.00
Single Superior RM 230.00
Single Standard RM 200.00
2 Bedded RM 120.00
4 Bedded RM 85.00
Day Care 2 Bedded RM 100.00
Nursery New Born RM 60.00
ICU RM 150.00

Note 1: Daily room rates is inclusive of meals (board). For 'Day case', only a (1) meal is served.
Note 2: Meals (board) served daily during hospitalization are breakfast, lunch, tea and dinner.
Note 3: All rooms are inclusive of air conditioning unless otherwise indicated.
Note 4: All rooms are inclusive of an attached bathroom.
Note 5: Please be advised that the room rates may be subject to change without prior notice.

Note:
Charges quoted in Malaysian currency
Rates are subject to revision without notice.

Admission & Discharge

PRE-ADMISSION/ADMISSION PROCEDURE
Other than emergency cases, appointments for admission are made during your visit to the Consultant's Clinic.

Admissions Suite
You are encouraged to do pre-admission at least 48 hours prior to your admission, at the Admissions Suite. During this process, you will be given the personal attention of the Admissions Clerk on what to bring/not to bring, on your bed reservation, estimated total hospitalization cost, deposit requirements and any pertinent matter that will save time on your actual admission.

You are required to be admitted at least a day before your surgery in order that the Anesthetist may assess you. On the day of admission, please proceed to the Admissions Suite for your registration and payment of deposit. If you need any laboratory tests or investigative procedures to be done, this can sometimes be carried out before you go to the ward. After you have registered, our staff will escort you to your room.

Deposit
All admissions require an initial deposit. (Please refer to Charge Rates Section).
If the initial deposit becomes depleted before discharge, a further top-up deposit may be required.

What To Bring?
Identity Card of Passport or Birth Certificate
A Guarantor is required for all personal admissions. He/she must be financially secured between 21-55 years old. Identity Card or Passport needed.
Employer's Letter of Guarantee for employees whose company has credit facility with KPJ PasirGudang Specialist Hospital.

Personal Belongings
- Comfortable clothing such as Pyjamas, dressing gown, 'Sarong'
- Non-slip Slippers
- Toiletries
- Bath and facial towels
- Some reading materials

Valuables and Excessive Cash
If you have such items on your admission, DO NOT KEEP them in your room. Please hand them over to a relative to bring them home or to the ward staff for safe-keeping.

If You Are Having Surgery
You are required to sign a Consent Form before the operation. If blood transfusion is needed in the course of the operation, arrangements will have to be made with the Blood Bank, Laboratory Department, to have it replaced by suitable donors. If you are a member of a managed care organization, you are also required to sign a Consent form authorizing the Hospital to release medical information to the relevant organization for settlement of your inpatient bill.

Visitor Policies

The Ward Routine
Your nurse will orientate you to your ward and the facilities available. Generally, your ward routine will begin with wake up and personal toilet, early morning medication, breakfast, ward rounds by doctors, treatment and investigations, resting time, lunch, visiting hours, resting time, afternoon tea, ward rounds by doctors, visiting hours, dinner and bedtime. However, this routine will vary according to the ward and special needs of the patient. For example when there is a need, treatment and investigations may be carried out anytime during the day.

Nurse Call Bell Service
Located by your bed and in the bathroom. Please use it when you need help.

Meal Service
Both local and western cuisine is available and food preparation is supervised by our clinical dietician. There are several choices to choose from daily for your breakfast, lunch and dinner each day.

Meal Times

- Breakfast 8:00 am
- Lunch 12:30 pm
- Afternoon Tea 3:30 pm
- Dinner 6:00 pm


Bon Appetit!

Visiting Hours

Wards
Your family and friends are welcome to visit you during your stay here.

Visiting Hours are from
12:00 noon - 2:00 pm
4:00 pm - 9:00 pm

STRICTLY NO VISITORS AFTER 9:00 PM
For health reasons, visitors are advised not to bring children below 12 years of age up to the wards. Visitors are not encouraged to visit during the morning hours as consultants are making their rounds and nurses need to carry out nursing care procedures on the patients.

ICU patients at the Intensive Care Unit are allowed only ONE visitor at a time with a maximum of two visitors per visiting period.

Resting Time
While we understand your social needs, we also understand your need for sufficient rest to ensure a speedy recovery. Visitors are advised to plan their visits during visiting hours only.

Resting Time is from:

8.00 am - 12.00 noon
2.00 pm - 4.00 pm
9.00 pm

Overnight Stay

Companions
Each patient is allowed only ONE companion to stay overnight. However, male companions are NOT allowed in a female room. In the Paediatric ward, one parent may stay overnight with the child at no extra charge.

Amenities

No Smoking
Under Malaysian Laws, you are not permitted to smoke within the Hospital premises.

Other Amenities

Cafeteria
Our Cafeteria which serves a wide variety of Malaysian cuisine, is open from 8.30am to 4.00pm.The cafeteria is located at Level 1 (Ground Floor).

Convenience Shop
A convenience shop which opens from 8.00am to 10.00pm offers a variety of items - sundries, toiletries, reading materials, snacks, newspapers, phone cards and a limited range of gifts. It is located at Level 1 (Ground Floor.

Contact Us

PASIR GUDANG SPECIALIST HOSPITAL
Lot PTD204871, Jalan Persiaran Dahlia 2,
Taman Bukit Dahlia
81700 Pasir Gudang, Johor.

Office Number : 07-257 3999
Fax Number : 07-257 3974
Email : erman.s@kpjpgsh.com

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Contact Pasir Gudang Specialist Hospital Call: 07-257 3999
Email: pgsh@kpjpgsh.com